- A discipline that promotes an integrated approach for capturing, identifying, storing, retrieving, and sharing of information assets.
- Examples of information assets can be databases, documents, articles, procedures, policies, and even discussion from forum.
- The main purpose of KMS is to ensure that knowledge and data can be retained, managed, and used efficiently by others for reference.
Types of Knowledge
- Lesson Learned – information that are retrieved from people who have encountered a problem and found a solution for that problem.
- Expertise Location – to provide a way to locate expert or expert’s information.
- Communities of Practice – group of people discussing problems, opportunities, and lesson learned.
Examples of KMS
- Shared Project Files – a group of people can work collaboratively on a project. Files can be shared between them for review and improvements.
- Blog – an individual can make an entry to share about a problem that they have encountered and how can you solve it.
- Forum – a group of people can discuss a problem or improvements of existing solution based on their lesson learned.
- Aggregation of content from both internal and external sources
- Classification of content using taxonomies
- Expertise location
- Views / dashboards