Tag Archives: kms

Knowledge Management System

Introduction

  • A discipline that promotes an integrated approach for capturing, identifying, storing, retrieving, and sharing of information assets.
  • Examples of information assets can be databases, documents, articles, procedures, policies, and even discussion from forum.
  • The main purpose of KMS is to ensure that knowledge and data can be retained, managed, and used efficiently by others for reference.

Types of Knowledge

  • Lesson Learned – information that are retrieved from people who have encountered a problem and found a solution for that problem.
  • Expertise Location – to provide a way to locate expert or expert’s information.
  • Communities of Practice – group of people discussing problems, opportunities, and lesson learned.

Examples of KMS

  • Shared Project Files – a group of people can work collaboratively on a project. Files can be shared between them for review and improvements.
  • Blog – an individual can make an entry to share about a problem that they have encountered and how can you solve it.
  • Forum – a group of people can discuss a problem or improvements of existing solution based on their lesson learned.

Key Features

  • Aggregation of content from both internal and external sources
  • Classification of content using taxonomies
  • Search
  • Expertise location
  • Views / dashboards